Ricardo Urena

Global Head of Partner Infrastructure and Application Modernization, Partner Activation, and Cloud Transformation

• Lead the technical and go-to-market strategy for Google Cloud’s Infrastructure and Application modernization solutions for Google Cloud’s Sell (Value-Added Resellers), Service (Managed Services Providers) and Build (ISVs) Partner community. Collaborate with Google Cloud's product and solution managers to steer strategy, develop Partner capabilities, and ensure successful solution deployment.
• Support revenue growth from $6B (FY18) to $26B (FY22) by onboarding more than 85K Certified Partner Learners to complete 100K+ certifications and training for 30.5K individuals on Google Cloud Solutions, reflecting 225% YoY growth. 
• Global responsibility with Partner selection, recruitment, onboarding and enablement for Infrastructure and Application Modernization.
• Develop use cases, solution materials, and training paths for go-to-market motions aligned to the Google Cloud solutions and technical architectures.
• Define and develop go-to-market Google Cloud Partner strategy to help customers with digital transformation. 
• Strengthen collaboration with C-suite leaders to translate cloud strategies into actionable Customer and Partner plans. 
• Drive the Google Cloud Partner ecosystem to deeply understand today's technology requirements and culture of continuous innovation for organizations to build their transformation cloud.
• Develop revenue generating go-to-market offerings and innovate horizontal and industry solutions with the Partner community to address customer needs with cloud technology and deployment best practices.
• Responsible for overseeing, tracking, and analyzing Infrastructure and Application Modernization booking and consumption targets and making recommendations and course corrections.
• Data Engineering - Google Cloud Partner Advantage Python Data Pipeline
• Design, develop, and implement (“code”) a robust Python-based data pipeline to track Partner usage and web activity within the Google Cloud Partner Advantage program.
• Consolidate data from the Google Drive Admin API and Web server reports, ensuring seamless integration and data accuracy.
• Utilize batch processing techniques to efficiently move data to object storage for analysis and processing.
• Load processed data into BigQuery, enabling further analysis and insightful data exploration.
• Empower Googlers with valuable insights by providing report data through Looker, a powerful data visualization and exploration tool.
• Successfully processed and handled 60 Million events to date, demonstrating scalability and reliability in managing large-scale data.

Global Technical Manager, Google Cloud Search and Workspace

• Global field technical lead for Google Cloud Search. Part of a core, strategic team of Googlers that delivered a fully managed, secure, enterprise search solution from Google. 
• Manage a global team of search technology experts and author enterprise search technical whitepapers, pitch decks and create reference architectures for the Cloud Search partner and customer community.
• Successfully onboard over 100 Google Cloud Search Partners worldwide as a key member of the Google Cloud Search Partner program.
• Actively collaborate with product management, engineering, and sales teams to influence product direction and enhance market competitiveness.
• Lead cross-functional efforts to assess the enterprise search and intelligence market, identifying high-potential sales opportunities for tailored strategies.
• Create reference architectures for deployment to help organizations index billions of records, generate data insights and monetize the value of company data.
• Create search interfaces with the Cloud Search query API, configure access to the Google Cloud APIs, define and register the JSON schemas and create content connectors using the Java Cloud Search Connector SDK (Identity and Content connectors).
• Manage the global Google Workspace launch to the Partner community including a deeply integrated user experience, a brand identity that reflects the ambitious product vision and the ways to get started with solutions tailored to the unique needs of customers.
• Proficient in key project management disciplines encompassing scope, schedule, budget, resources, quality and risk management, as well as reporting and metric development/tracking.
• Analyze and define the industry opportunities for Google Workspace in the Manufacturing, Retail, Financial Services, Telco, and Media and Gaming.
• Program manage and provide subject matter expertise to create pitch decks, industry analysis, customer success stories and other assets to support and define the go-to-market strategy and new growth opportunities.
• Conduct activation sessions and presentations to the Google Cloud field sales, technical and partner communities. Communicate the industry and competitive landscape to the regional leads in the Americas, EMEA, APAC and Japan.

Enterprise Search and Workspace Architect

• Part of the core team of Googlers that took the business from a small business within Google to $1B+ in revenue making it one of the largest SaaS companies in the world.
• Technical lead and global search expert focused on search, assistance and machine Intelligence and the challenges that organizations face with “findability” – how to easily find knowledge and experts within the organization. Work with enterprise customers and partners to quickly respond to market changes, innovate and accelerate time to market by breaking down information silos and making secure knowledge sharing from within as easy as finding information on the Internet.
• Google Workspace (G Suite) engineer responsible for end-to-end technical integration of Google Workspace (G Suite) at Google Cloud’s customers.
• Develop technical best practices, proof of concepts, customer presentations and “value engineering” of the benefits of a SaaS product offering.
• Manage Google Workspace (G Suite) partner technical relationships and joint solution offerings with the Partner community.
• Use the Admin REST API to interact programmatically with Workspace Admin Console.

Vice President and General Manager, Latin America and Named Accounts

• P&L ownership with oversight of Sales, Channel, Services and Operations.
• Manage BroadVision customers in the United States, and Latin America to elevate BroadVision from a vendor to that of a strategic supplier. 
• Position products and services to craft a unique solution to address customer needs. 
• Establish and develop strategic vendor relationships with local partners to position our products and solution offerings with prospects, and provide training, support and solution offerings to customers. 
• Responsible for creating, managing and maintaining profitable regions with new and recurring revenue streams by organizing events, meetings, and technical seminars. 
• Effective contract negotiation and collaboration with Legal and Finance to put together Software License and Services Agreements with existing and new customers to accommodate yearly maintenance, multi-year maintenance and pricing model requirements.
• $20 Million in software license and services revenue in the United States and Latin America. 

Principal Architect - Field Chief Technology Officer

• Strategically developed new opportunities and maintained customer satisfaction in North America, Federal, and Latin America. Focused on account penetration, partner development and solution selling products and services to new accounts and existing customers. Initiate work streams involving executive staff and strategic customers that helped steer company product direction and vision. Hired and mentored colleagues and built the highest performing technical team within the company.
• Performed technical chalk talks, business value demonstrations, proof of concepts and tailored existing Apache Struts Java web foundation applications to meet client requirements and sell a solution. Create high impact, solution demonstrations that address common pain points and apply them to different industry verticals.
• Performed competitive and industry analysis against the competition and formulated solution playbooks based on the findings. Authored selling tools (portal, commerce and personalization white papers, architecture diagrams, RFI/RFPs, performance metrics and sizing documents) that emphasize business value and impact.
• Identified “technical gaps” in our existing product portfolio from a content management perspective and was involved with the merger and acquisition recommendation of a content management solution that led to the acquisition of Interleaf for $877 million.
• Developed and deployed the BroadVision Sales Engineering and Technical corporate hard drive that included pre-packaged BroadVision applications, code enhancements and third-party software. Created and managed the BroadVision Sales Engineering Portal (BVSE) for knowledge sharing and technical best practices.
• Influenced more than $40 Million in software license and services revenue.

Enterprise Architect

• Developed and maintained architecture blueprint for BroadVision Applications (Commerce, Portal, Finance, Travel and Billing) and provided a reference implementation.
• Developed long-term strategy and roadmap with regards to deployment and complexity of C++ CORBA Servers.
• Defined, designed, developed and deployed the first production instance of RS Components on BroadVision Commerce 3.0 with Cambridge Technology Partners (CTP). The first instance of an e-commerce site incorporated payment, taxation (Vertex) and custom pricing handlers (ERP integration). Worked closely with CTP and enabled them on BroadVision technology and deployment best practices.
• Gathered requirements and worked closely with partner GranVia in developing a backend Financial CORBA Server for Banco Santander. The best practices developed were incorporated into BroadVision future product release cycle and BroadVision Commerce applications.
• Worked strategically with the North America Sales leadership team to develop “proof of concept” applications for strategic enterprise site licenses. 
• BroadVision One-To-One application suite offers robust e-business solutions that encompass J2EE technology compatibility and comprises comprehensive e-business applications, content management, personalization, analytics, and wireless support. 
• Instrumental in closing and deploying large, multi-million dollar deals that exceeded more than $39M in software licenses.

The Fuqua School of Business – Duke University

Stanford University

Georgia Institute of Technology